Last updated: July 1, 2026

This page explains how PELOQ handles personal data, use of the website, delivery of digital goods, and refunds.

PELOQ LTD is a company registered in Cyprus under company number HE 446021, with registered address Taki Sofokleous 16, Cyprus. In these policies, “PELOQ,” “we,” “us,” and “our” refer to PELOQ LTD. Your current live policies page already identifies the company that way.

1. Privacy Policy

1.1 Who we are

PELOQ LTD operates the PELOQ website and store and acts as the controller of the personal data you provide through our website.

1.2 What personal data we collect

We may collect and process the following personal data:

  • your name
  • your email address
  • your billing and order details
  • your account login method details, where applicable
  • limited profile information provided through Google Sign-In, where used
  • technical information such as IP address, browser type, device information, and cookies
  • communications you send to us for support or order-related issues

We do not store full payment card details on our servers. Payments are processed through third-party payment providers such as Stripe, subject to their own privacy policies. Your current live page states that payment data is handled by Stripe.

1.3 How we collect your data

We collect personal data when you:

  • create an account
  • place an order
  • contact us by email or other support channels
  • sign in through third-party login tools such as Google
  • browse our website using cookies and similar technologies

1.4 Why we use your data

We use your personal data to:

  • process and deliver your orders
  • communicate with you about your purchase
  • provide customer support
  • manage your account
  • detect fraud and protect the security of our website
  • maintain business records and comply with legal obligations
  • improve our website, services, and user experience

1.5 Legal bases for processing

Where applicable under data protection law, we process your data on one or more of the following legal bases:

  • performance of a contract
  • compliance with legal obligations
  • our legitimate interests in operating and securing our business
  • your consent, where required

1.6 Sharing of data

We may share your personal data only where necessary with:

  • payment processors
  • website hosting and technical service providers
  • analytics, security, and fraud prevention providers
  • legal or regulatory authorities where required by law

We do not sell your personal data to third parties.

1.7 Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, fraud prevention, and accounting or tax recordkeeping.

1.8 Cookies

We use cookies and similar technologies to operate the website, improve performance, remember preferences, and understand how users interact with the site. You can manage cookies through your browser settings. Disabling cookies may affect some website functions.

1.9 Your rights

If you are located in the EEA, UK, or another jurisdiction with applicable privacy rights, you may have the right to:

  • request access to your personal data
  • request correction of inaccurate data
  • request deletion of your data
  • request restriction of processing
  • object to certain processing
  • request data portability, where applicable
  • withdraw consent where processing is based on consent

To exercise these rights, contact us at peloqgamestore@gmail.com. Your live policy page already directs privacy requests to that address.

1.10 Complaints

If you believe your personal data has been processed unlawfully, you may contact your local data protection authority.

1.11 Contact

For privacy-related questions, contact:
peloqgamestore@gmail.com

2. Terms of Use

2.1 Acceptance of terms

By accessing or using the PELOQ website, you agree to be bound by these Terms of Use. If you do not agree, you must not use the website.

2.2 Eligibility

You must be at least 18 years old to use this website or place an order. Your current live page already states the site is intended for users aged 18 and over.

2.3 Website use

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or interfere with anyone else’s use of the website.

You must not:

  • use the website for unlawful, fraudulent, or abusive purposes
  • attempt to gain unauthorized access to our systems or other users’ accounts
  • interfere with the security or operation of the website
  • scrape, copy, or systematically extract data from the website without permission
  • use bots, scripts, or automated tools to access or purchase from the website without our authorization
  • impersonate any person or provide false information
  • upload or transmit malicious code or harmful material

2.4 Product information

We aim to describe our products as accurately as possible. However, you are responsible for reviewing product descriptions carefully before purchasing, including platform, server, delivery method, and any other limitations stated on the product page.

2.5 Digital products

All products sold through PELOQ are digital goods unless otherwise stated. No physical shipping is provided.

2.6 Orders

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of suspected fraud, pricing error, product unavailability, compliance concerns, or breach of these Terms.

2.7 Intellectual property

All content on the website, including text, graphics, logos, design, software, and branding, is owned by or licensed to PELOQ and may not be copied, reproduced, or used without prior written permission, except as permitted by law.

2.8 Independent marketplace and trademark notice

PELOQ is an independent marketplace for digital game-related products and services. PELOQ does not claim official affiliation, partnership, sponsorship, or endorsement from any game publisher, developer, platform owner, or trademark holder unless expressly stated.

Game names, character names, platform names, publisher names, developer names, and related trademarks are used only to identify compatible or relevant products and remain the property of their respective owners.

2.9 Website availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue any part of the website at any time.

2.10 Disclaimer

The website and its content are provided on an “as is” and “as available” basis to the extent permitted by law. We do not guarantee uninterrupted availability, error-free operation, or suitability for every purpose.

2.11 Limitation of liability

To the maximum extent permitted by law, PELOQ shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase of digital products. Nothing in these Terms excludes liability that cannot legally be excluded.

2.12 Governing law

These Terms shall be governed by the laws of the Republic of Cyprus, unless mandatory consumer protection laws in your country of residence apply.

2.13 Changes to these terms

We may update these Terms from time to time by posting a revised version on this page. Continued use of the website after changes are posted means you accept the updated Terms.

3. Delivery Policy

3.1 Nature of products

All PELOQ products are digital goods. No physical shipment will be made.

3.2 Delivery method

Digital product details are delivered to the email address provided during checkout. In some cases, delivery details may also be displayed on the confirmation page or inside your account area after successful payment.

3.3 Delivery times

Delivery time depends on the specific product:

  • Automatic delivery products: usually delivered immediately or within a few minutes after successful payment
  • Manual delivery products: usually delivered within 15 minutes to 24 hours

Your current live policies page already states that automatic-delivery items are sent immediately, while manual delivery may take 15 minutes to 24 hours.

3.4 Customer responsibility

You are responsible for entering the correct email address at checkout and checking your inbox, spam, and junk folders after purchase.

3.5 Delivery problems

If you do not receive your order within the stated timeframe, contact us at peloqgamestore@gmail.com and include your order number and purchase email address.

3.6 Product issues on delivery

If the delivered product is materially different from the description, do not use or modify the account or digital product. Contact us promptly so we can investigate and determine the appropriate resolution.

4. Refund Policy

4.1 Digital goods policy

Because PELOQ sells digital goods, all sales are generally considered final once the product has been delivered or made accessible.

4.2 Non-refundable situations

Refunds will generally not be granted for:

  • change of mind
  • accidental purchase by the buyer
  • purchase by a family member or third party using your payment method
  • buyer’s remorse
  • failure to read the product description
  • dissatisfaction based on expectations not stated in the listing
  • issues arising after the product has been used, altered, transferred, or secured by the customer

4.3 Cases where we may offer a refund or replacement

We may review and, where appropriate, offer a replacement or refund if:

  • the product delivered is materially different from the product description
  • the order cannot be fulfilled
  • there is a verified delivery failure caused by us
  • a duplicate charge or technical billing issue occurred
  • the delivery timeframe exceeds 24 hours and we are unable to fulfill the order within a reasonable additional period

Your current live page already states that refunds or replacements may be considered where the product is significantly not as described, and that cancellation may be available if delivery exceeds 24 hours.

4.4 Conditions for review

To be eligible for review of a refund or replacement request:

  • you must contact us promptly after the issue is discovered
  • you must not use, alter, secure, transfer, or otherwise modify the delivered account or digital product
  • you must provide your order number and a clear description of the issue

4.5 Resolution method

Where we confirm a valid issue, we may decide, at our discretion and where legally permitted, to provide:

  • a replacement product
  • store credit
  • a full or partial refund

4.6 Contact for refund requests

For refund or delivery issues, contact:
peloqgamestore@gmail.com

5. Contact Us

If you have questions about these policies or need help with an order, contact us at:
peloqgamestore@gmail.com