1. Delivery & Access

  • How long does delivery take? Most of our products feature Instant Delivery. Immediately after your purchase, you will receive an email with your account credentials. You can also view your login information directly from your PELOQ User Dashboard.
  • What if my order requires Manual Delivery? For certain specialized accounts, we process orders manually. These are typically delivered within 15 minutes, but please allow up to 24 hours during peak times. If you need a status update, feel free to reach out to us on Discord for a “fast-track” review.
  • What information will I receive? You will receive the necessary login credentials (username/email and password). For accounts linked to a dummy email, we also provide the login for that email so you have 100% total control.

2. Account Safety & Legitimacy

  • Are these accounts safe to use? Yes, 100%. We have a strict “No-Hack” policy. Our accounts are manually created and leveled without the use of 3rd party scripts, mods, or exploits. This ensures long-term stability and protects you from the ban waves associated with “botted” accounts.
  • Can I change the password and link my own email? Absolutely. Once you receive the account, it is yours. We highly recommend that you change the password and bind the account to your personal email or social media profile immediately to ensure maximum security.
  • What is a “Starter Account”? A starter account is a fresh game account that has not progressed through the main story or core content. However, it comes pre-loaded with a massive amount of in-game currency, rare characters, or resources. This allows you to experience the game from the beginning but with an elite setup.

3. Compatibility & Language

  • Will the account work on my device (iOS/Android)?
    • Universal: Most accounts work on both platforms.
    • Platform Specific: If an account is labeled “Android Only” or “iOS Only,” this usually refers to the in-game currency (Gems/Crystals). Premium currency often does not transfer between operating systems, so please ensure you buy the version that matches your primary device.
  • What language are the accounts in?
    • Global Server: English language and menus.
    • Japanese (JP) Server: Japanese language and menus.
    • Note: In many modern games, you can change the text language in the settings menu after logging in, regardless of the server.

4. Troubleshooting & Support

  • What if the login details don’t work? Don’t panic! Check for typos (look for extra spaces when copying/pasting). If it still fails, contact our support team immediately at peloqgamestore@gmail.com or via Discord. We stand by our products and will resolve any credential issues swiftly.
  • Do you offer refunds? Due to the nature of digital goods, we generally do not offer refunds once the account information has been delivered. However, if there is a verified technical issue with the account itself that we cannot fix, we will provide a replacement or a store credit.

Still have questions? Join our community on Discord for real-time support, or use the Contact Form on our website. We’re here to help!